Copy Details - Messages

Message	Description	Solution
File Not Found - Will Not Copy	This message displays when the organization/product/policy (and policy type) listed does not exist within the To Content Source Alias/LOB combination.	Verify that the correct to and from Content Source Alias(es) and Line(s) of Business have been selected. Verify that the applicable organization/product/policy is available in the to Content Source Alias for the selected Line of Business. Note that the ability to rename an organization/product/policy is not supported at this time. If you still receive this message, follow your documented support/escalation process to determine if your Expere Knowledge Base Content was set up correctly.
Already Exists - Will Not Copy	This message displays when the organization/product/policy listed already exists with the same name within the Account/To Content Source Alias/Type/Policy Type (for Policies)/LOB combination.	Review the existing organization/product/policy in the to Content Source Alias and determine if you wish to use that organization/product/policy or if you wish to create a new organization/product/policy using the from Content Source Alias. The Copy Default Data function does not support overwriting existing organizations/products/policies. You must first delete the existing organization/product/policy from the to Content Source Alias before attempting to copy the same organization/product/policy from the from Content Source Alias. When copying a product that has an assigned policy that already exists in the to Content Source Alias, the copied product does not retain the policy assignment. Review the copied product assignments and assign the appropriate policies.
Applicabilities Changed - Additional updates may be required	The applicabilities for the policy or product have changed from the original content.	If you receive this message, review your policy/product to determine if any updates are needed.

File Not Found - Will Not Copy

This message displays when the organization/product/policy (and policy type) listed does not exist within the To Content Source Alias/LOB combination.

Verify that the correct to and from Content Source Alias(es) and Line(s) of Business have been selected.

Verify that the applicable organization/product/policy is available in the to Content Source Alias for the selected Line of Business. Note that the ability to rename an organization/product/policy is not supported at this time.

If you still receive this message, follow your documented support/escalation process to determine if your Expere Knowledge Base Content was set up correctly.

Already Exists - Will Not Copy

This message displays when the organization/product/policy listed already exists with the same name within the Account/To Content Source Alias/Type/Policy Type (for Policies)/LOB combination.

Review the existing organization/product/policy in the to Content Source Alias and determine if you wish to use that organization/product/policy or if you wish to create a new organization/product/policy using the from Content Source Alias.

The Copy Default Data function does not support overwriting existing organizations/products/policies. You must first delete the existing organization/product/policy from the to Content Source Alias before attempting to copy the same organization/product/policy from the from Content Source Alias.

When copying a product that has an assigned policy that already exists in the to Content Source Alias, the copied product does not retain the policy assignment. Review the copied product assignments and assign the appropriate policies.

Applicabilities Changed - Additional updates may be required

The applicabilities for the policy or product have changed from the original content.

If you receive this message, review your policy/product to determine if any updates are needed.