Creating a Policy

Select the Policies menu option and click the Policy button for the Substitute Checks option.



Before You Begin

The Policy Name page appears by default. Complete this page and then click the option immediately under Policy Name, in this case Re crediting Rights. Continue until you have completed all the necessary pages and fields.

Click the OK button at any time to save the policy information; however, keep in mind that the policy will close and save the information when you click OK. You will have to go to the menu page and open the policy again to make additional changes.

Policy Name page

In the Enter the policy name field, enter the name of the new policy.

Re crediting Rights

The Re crediting Rights page allows special recrediting procedures to protect consumers in instances when a check gets converted to a substitute check and an error or discrepancy occurs. This page allows users to define the following:

  • Business Days
  • Maximum Dollar Amount
  • Refund Calendar Days
  • Substitute Check Calendar Days
  • Re crediting Claims


Business Days

Determine the number of Business Days to respond to a customer’s recruiting claim before providing an initial refund in the text box below.

Note: The number of business days cannot exceed ten (10).

Maximum Dollar Amount

Determine the Maximum Dollar Amount to initially refund if not responding to a consumer’s recrediting claim with the allotted timeframe in the text box below.

Note: The dollar amount cannot exceed $2500.

Refund Calendar Days

Determine the maximum number of calendar days to wait before providing the remainder of the refund in the text box below.

Note: The number of calendar days cannot exceed 45.

Substitute Check Calendar Days

Determine how many calendar days a consumer has to submit a recrediting claim after receiving a substitute check.

Note: The number of calendar days cannot exceed 40.

Re crediting Claim

Determine the appropriate check identifying information a consumer needs when making a Re crediting

Claim by selecting one of the following:

  • Check number,check amount, and the name of the person to whom the check is written
  • Other
    • Enter additional check identifying information in the corresponding text box.

Check Image

The Credit Image page allows users to perform the following:

  • Include a substitute check illustration
  • Enter contact information substitute check expedited refund claims


To include a substitute check illustration with a corresponding explanation, click the Include a substitute check illustration along with an explanation of the substitute check's components checkbox.

Contact Information for Substitute Check Expedited Refund Claims

If contact information for substitute checks differs from the organization’s general contact information, click The contact information for substitute checks recrediting claims is different than the general contact information for the organization checkbox. Complete the following contact information:

  • Street Address Line 1
  • Street Address Line 2 (optional)
    • City
    • State
    • Postal Code
    • Phone Number
    • Email Address
  • Click OK to complete the Substitute Check policy creation process. The policy is now available to OPPSA users.

How Do I View and Manage the New Policy?

For information on displaying, editing,copying or deleting policies, see Creating and Managing Policies.