Support

• Prior to move to production, a transition is conducted from the Wolters Kluwer Professional Services to Wolters Kluwer SupportLine. Postproduction support will be provided by SupportLine on an ongoing basis as part of the product license.
• Contact Expere Support via phone (1-800-274-2711, Extension 1126618), or e-mail at ExpereIESupport@wolterskluwer.com. Support Line’s hours of operation are Monday through Friday 7:00 a.m. – 7:00 p.m. CST. An issue submission checklist is provided to ensure efficient troubleshooting and timely responses. Issue severity is agreed upon when issues are reported to accurately escalate and ensure resolution time.
• In addition, a customer always has the option to engage with Wolters Kluwer Professional Services for additional project support post-implementation for any new initiatives that arise.