Page-based FAQ

Lenders tab

• How do I apply for access to RMS lenders?
• How do I apply for access to RouteOne (R1)?
• What happens after I apply for RouteOne access?
• How do I add RouteOne lenders?

Admin Console

My Lenders page

• Can I have more lenders added for me?
• I applied for RouteOne (R1) access but don’t see the lender. What do I do?
• How do I set up a Fax (other) lender?
• Why does my Dealer Forms contract have an out-of-date contract watermark?
• AppOne’s Integrated Lender Forms support compliance

My Form Batches page

• Why does my Dealer Forms contract have an out-of-date contract watermark?

Manage users

• How do I unlock an account, or reset or change a password for a user?

3rd Party Interfaces

• After setting up a DMS system interface

Application/Deal help

Customer tab

• How do I create a financed deal?
• How do I create a cash deal?
• How do I create a BHPH deal?
• Why should I check the box for a joint return?

Credit Reports tab

• Do I have to pull a credit report?

Structure tab

• Fee maximums
• Make sure you read the disclosures in the deferred down payment dialog

Lenders tab—submitting an application

• Why can't I override the filters? What do the x's and checkmarks mean?
• How do I submit an application to an automatic dealer approval program?
• How do complete a manual callback?

Lenders tab—callbacks page

• I received a fax callback from the lender, now how do I print documents?
• Who do I contact about my deal status? (RMS auto dealers only)

Forms tab

• Why can't I print documents?
• How can I change document dates?
• Fee maximums
• Adverse Action and Risk-Based Pricing notices
• Why does my Dealer Forms contract have an out-of-date contract watermark?
• AppOne’s Integrated Lender Forms support compliance

E-Files tab

• How do I use the E-Files tab?
• How does AppOne keep E-Files secure?