Quick Guide Overview

Overview

The eOriginal application is used to generate and store an "eNote" which can be used ina digital closing. Using the eNote can allow for quicker closings where loans can be funded within 24-48 hours.

Generating the eNote through the Wolters Kluwer integration allows users to submit a single request to generate both Expere closing documents and the eNote, all at once. The response from Expere then provides regular Expere closing documents with a watermarked eNote.

The original eNote is then stored with eOrignal where it can be viewed, signed, registered and stored via eOriginal’s eRegistry (with MERS) and eVault.

What is an eNote? An eNote is an electronic version of a traditional note that was evidence of an obligation to repay the mortgage loan. It is stored in a "digital vault" that ensures it has the same legal enforceability as paper.

For more information on the Expere Document Services to eOriginal workflow, see eNote Workflow Outline.

Support and Troubleshooting

If you need additional support, please contact either:

  • Wolters Kluwer

    If you have any questions regarding this product, contact the Wolters Kluwer support team by phone or e-mail. Support staff is available Monday through Friday, 7 A.M. to 7 P.M. Central. Voice mail is available after hours and on weekends.

    You can contact us directly through either of the following:

  • eOriginal

    A member of the eOriginal Customer Support can be reached at 1-866-364-3578 or eOSupport@wolterskluwer.com. Customer Support coverage is provided for critical production system or application issues affecting system availability 24 hours a day. For all other issues we are available from 8:00 a.m. to 9:00 p.m.; Eastern Standard Time, Monday through Friday excluding holidays. eOriginal recognized holidays consist of the following:

    • New Years Day
    • Martin Luther King Jr. Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Day after Thanksgiving
    • Christmas Day

To accelerate the support process, please have the following information available when calling eOriginal Customer Support:

  • Company Name
  • Call Back Number or Email
  • Type of Deployment (On Premise, On Demand)
  • Component with Issue (SmartSign® Web, Command Center, eCore API)