Performing a Mailing Search

The MAILING SEARCH option allows users to search for mailings using the following search criteria:

Date, through Submit Start Date and Submit End Date fields
Control Number
Loan Number
Case Number
Recipient's Last Name
Transaction ID
USPS Tracking Number
Package Status - Any (default), Delivered or Undelivered

Perform the following:

Select an Account from the corresponding dropdown.
Click the Submit Start Date and Submit End Date fields to display an interactive calendar. Select the month and day or click the "<" or ">" arrows to navigate to the desired month.
Enter a Control Number. An exact match is not required; users can enter partial search terms.
Enter a Case Number. An exact match is not required; users can enter partial search terms.
Enter a Loan Number. An exact match is not required; users can enter partial search terms..
Enter a Recipient's Last Name. An exact match is not required; users can enter partial search terms.
Enter a Transaction ID. An exact match is not required; users can enter partial search terms.
Enter a USPS Tracking Number. An exact match is not required; users can enter partial search terms.
Select one of the following from the Package Status dropdown:
- Any: displays any statuses below.
- Created: informs users when a letter has been created within Fulfillment Manager.
- Delivered: informs users when a letter has been delivered.
- Delivery Attempt Made: informs users that a delivery attempt has been made for the letter.
- Error: displays any errors that have occurred.
- Green Card Released
- Mailed: this status informs users when a letter is mailed; this information is typically used for auditing and state registration processes
- Printed: this status informs users when a letter has printed.
- Printing: this status informs users when a letter is currently printing.
- Processing: this status informs users that a letter is currently being procesed.
- Ready for Printing: this status informs users when a letter is ready for printing.
- Return Receipt: this status informs users when a certified mail return receipt was received.
  Note: The date/timestamp will appear in Fulfillment Manager and the resulting CSV file when a return receipt was requested and has been received and scanned at Wolters Kluwer Financial Services.
- State Registered: this status displays the date when a loan was registered with the state for default processing for those states when a state registration has occurred.
- Undelivered: this status informs the user that the maxiumum number of delivery attempts has been achieved; after attempting to deliver the letter three times, the letter is considered undeliverable.
  Note: This status is used for Certified Mail letters only. The date/timestamp will appear in the Mailing Detail screen and the resulting CSV file.
- USPS Status: displays the USPS status and one of the following items in the Description column:
  - Delivery Attempt Made
  - Delivered
  - Return Receipt
Once you have entered the search criteria, click the Search button to perform the search and display search results. See Viewing Mail Search Results for more information.