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# Failed Import 3: The Process Template was exported as a JSON file and manually modified with incorrect formatting

In this scenario, the process template was exported as a JSON file, but the file was manually changed resulting in an incorrectly formatted file. For example, a required bracket was deleted.

As a result, the import fails and a message displays with an explanation of the failure.

How do I solve the issue?

Contact Wolters Kluwer Support to review the structure of the JSON file.
Note: To prevent this error scenario, do not manually change the content of JSON file.