Uploading Errors

File Types

The following exception may occur when attempting to upload attachments:

• The file type is not allowed. If a forbidden extension is detected by the system, the file will not upload. The following message displays: “This file type is not allowed.”

• The following list displays file types that are not allowed. This list may be updated based on periodic security reviews.
  • "EXE"
  • "PIF"
  • "APPLICATION"
  • "GADGET"
  • "MSI"
  • "MSP"
  • "COM"
  • "SCR"
  • "HTA"
  • "CPL"
  • "MSC"
  • "JAR"
  • "BAT"
  • "CMD"
  • "VB"
  • "VBS"
  • "VBE"
  • "JS"
  • "JSE"
  • "WS"
  • "WSF"
  • "WSC"
  • "WSH"
  • "PS1"
  • "PS1XML"
  • "PS2"
  • "PS2XML"
  • "PSC1"
  • "PSC2"
  • "MSH"
  • "MSH1"
  • "MSH2"
  • "MSHXML"
  • "MSH1XML"
  • "MSH2XML"
  • "SCF"
  • "LNK"
  • "INF"

Files Size

The file size is restricted to a 20 MB limit. Only files up to 20 MB can be uploaded. For files greater than 20 MB, the following message displays: “File size exceeds 20 MB."

Internal Server Error

If an internal service error occurs, the following message will display: “Failed due to server error.” If this issue occurs, try to upload again. If the issue persists, contact Support.