Frequently Asked Questions (FAQs)

Select a frequently asked question for more information.

• What is the Web address (URL) for the Product Download Site?
• Why am I not seeing the product I want to download?
• How do I download files?
• How do I install from the downloaded file?
• Why am I prompted to save or burn the ISO file (disk image) to a CD?
• Why are the download files in an ISO file (disk image) format?
• How do I get product Release Notes from the Product Download site?
• Why can't I use the Search?
• What does 'First User Downloads' indicate?
• What does 'Enabled/Disabled for Current User' indicate?
• Who are my Product Download Site Administrators?
• How can I receive more training on the Product Download site?