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# Contacts

## Overview

Contacts are used on documents and for general communication. Many products allow an account administrator to define various contact types (Individuals and/or Entities) for a specific purpose.

Detailed information about contacts can be found in the product-specific Help.

Defined contacts may be shared with an existing organization by selecting Share with Orgs. These shared contacts may be defined as default contacts for an organization.

## ComplianceOne® mortgage Contacts

Table 1. Contacts Descriptions
Contact | Description
--- | ---
Loan Processor | The Loan Processor information entered in Administration for the Loan Processor selected on the Loan Definition page will print in the Contact Name, Contact Title, Contact Phone Number, and ext. fields on the Uniform Underwriting and Transmittal Summary.
Real Estate Broker | The Real Estate Broker is licensed to negotiate and arrange real estate transactions, including writing contracts for purchasing homes, land and other properties. Whether the real estate broker is acting on behalf of the buyer, seller, or both will be specified at transaction time. This contact may be an Entity or an Individual.
Real Estate Broker Entity Contact | The Real Estate Broker Entity Contact is the natural person associated to the real estate broker when the real estate broker has been entered as an entity. The Real Estate Broker Entity Contact may be added while creating the Real Estate Broker or may be created separately by selecting +Individual. This contact must be an individual.
Settlement Agent | The Settlement Agent is the party conducting or handling the settlement/closing of the mortgage transaction. They ensure that all the closing documents are completed in full, fees are collected, and manage the transfer of funds and properties involved in the mortgage process. Depending on geographic location, the settlement agent may be a closing agent, title company, escrow agent, or an attorney. In addition, the financial institution may act as the settlement agent. This contact may be an Entity or an Individual.
Settlement Agent Entity Contact | The Settlement Agent Entity Contact is the natural person associated to the settlement agent when the settlement agent has been entered as an entity. The Settlement Agent Entity Contact may be added while creating the Settlement Agent or may be created separately by selecting +Individual. This contact must be an individual.

## Am I required to enter a Real Estate Broker Entity Contact when creating an individual Real Estate Broker?

No, you are not required to re-enter the individual real estate broker information as a real estate broker entity contact unless they are also acting as an entity contact for another real estate broker. When an individual real estate broker is created and selected when creating a transaction, the name, address, NMLSID/License ID, email, and phone number entered will be used to complete the contact portion of the Contact Information section of the Closing Disclosure.

## Am I required to enter a Settlement Agent Entity Contact when creating an individual Settlement Agent?

No, you are not required to re-enter the individual settlement agent information as a settlement agent entity contact unless they are also acting as an entity contact for another settlement agent. When an individual settlement agent is created and selected when creating a transaction, the name, address, NMLSID/License ID, email, and phone number entered will be used to complete the contact portion of the Contact Information section of the Closing Disclosure.

## ComplianceOne® assumptions Contacts

Table 2. Contacts Descriptions
Contact | Description
--- | ---
Loan Processor | The Loan Processor information entered in Administration for the Loan Processor selected on the Loan Definition page will print in the Contact Name, Contact Title, Contact Phone Number, and ext. fields on the Uniform Underwriting and Transmittal Summary.
Real Estate Broker | The Real Estate Broker is licensed to negotiate and arrange real estate transactions, including writing contracts for purchasing homes, land and other properties. Whether the real estate broker is acting on behalf of the buyer, seller, or both will be specified at transaction time. This contact may be an Entity or an Individual.
Real Estate Broker Entity Contact | The Real Estate Broker Entity Contact is the natural person associated to the real estate broker when the real estate broker has been entered as an entity. The Real Estate Broker Entity Contact may be added while creating the Real Estate Broker or may be created separately by selecting +Individual. This contact must be an individual.
Settlement Agent | The Settlement Agent is the party conducting or handling the settlement/closing of the mortgage transaction. They ensure that all the closing documents are completed in full, fees are collected, and manage the transfer of funds and properties involved in the mortgage process. Depending on geographic location, the settlement agent may be a closing agent, title company, escrow agent, or an attorney. In addition, the financial institution may act as the settlement agent. This contact may be an Entity or an Individual.
Settlement Agent Entity Contact | The Settlement Agent Entity Contact is the natural person associated to the settlement agent when the settlement agent has been entered as an entity. The Settlement Agent Entity Contact may be added while creating the Settlement Agent or may be created separately by selecting +Individual. This contact must be an individual.

## Am I required to enter a Real Estate Broker Entity Contact when creating an individual Real Estate Broker?

No, you are not required to re-enter the individual real estate broker information as a real estate broker entity contact unless they are also acting as an entity contact for another real estate broker. When an individual real estate broker is created and selected when creating a transaction, the name, address, NMLSID/License ID, email, and phone number entered will be used to complete the contact portion of the Contact Information section of the Closing Disclosure.

## Am I required to enter a Settlement Agent Entity Contact when creating an individual Settlement Agent?

No, you are not required to re-enter the individual settlement agent information as a settlement agent entity contact unless they are also acting as an entity contact for another settlement agent. When an individual settlement agent is created and selected when creating a transaction, the name, address, NMLSID/License ID, email, and phone number entered will be used to complete the contact portion of the Contact Information section of the Closing Disclosure.