“Sorry, this page is currently unavailable” or red validation message when accessing interfaces

12/10/2015| Updated 10/04/2017

An issue has been identified, on variable rate transactions, where the MLA Applies check box selection on the Loan Definition page is not being retained. This issue does not occur for fixed rate transactions.

When accessing interfaces, such as Credit Report, ATR/HOEPA/HPML/QM or Flood, a red validation error or a “Sorry, this page is currently unavailable” message may display at the top of the page instead of the selected interface. This is caused by entering data using an invalid format. Use the information below as a guide to help to locate and correct invalid data entry.

Data items captured in the following documents can cause validation warnings when accessing any of the interfaces such as Credit Report, ATR/HOEPA/HPML/QM,or Underwriting.
  • Fannie Mae 1003 Freddie Mac 65 Uniform Residential Loan Application
  • Credit Application Real Estate
  • Uniform Underwriting and Transmittal Summary (FNMA Form 1008)
  • UCC Financing Statement/Consumer Security Agreement
To correct this issues, complete the steps for
Note: It is possible that other unknown factors may also cause these errors to display. If these errors continue to display after correcting all of the above items, please contact for further assistance.