Not all documents listed or “Error generating documents” message displays on Print page

11/02/2015

Review the Legal Description field on the Credit Application or Deed of Trust/Mortgage document. If the user has copied the legal description from Microsoft Word and the description has quotes ( “ ), apostrophe ( ' ), dash ( - ) or some other special character, they need to delete the special character and re-type the characters directly in ComplianceOne mortgage.

• For example: See attached exhibit “A” will cause this behavior due to the rounded quotation marks around the A.
• On the Financial Analysis page or Credit Application document, if dashes are entered in any of the Account Number fields, this can cause this issue. Try using a space instead of a dash.
• On the Credit Application document, if dashes are entered in any of the Loan Identifier fields, this can also cause this issue. Try using a space instead of a dash.