# Flood Email Template: RFI (Request for Information)

FRI: Additional Order(s); Adjacent Lots

I can complete this determination while only including Lots ___ and ___. This is due to a FEMA regulation that only allows us to complete one determination for each set of adjacent (parcels that are side by side) lots, provided that these lots have no structures. Please submit _____ additional orders to cover the all of the lots you are taking as collateral. Please forward the additional certificate numbers to (INSERT YOUR EMAIL HERE) for completion.

RFI: Additional Order(s); General

We require a separate determination per commercial structure for compliance. Please place __ more order for (INSERT ADDRESS HERE). If it goes to manual research, please send the certificate number to (INSERT YOUR EMAIL HERE) for completion.

RFI: Duplicate Order

Certificate _____ was completed for this same address. If you do need this order to be processed, please contact (INSERT YOUR EMAIL HERE).

RFI: General

Please send any of the requested information you have on this property to (INSERT YOUR EMAIL HERE).

RFI: Incorrect Address Ordered

Please cancel this order and place a new one under the correct address of ________. If you believe that ________ is the correct address, please send us supporting documentation. We can only accept documentation from the county, city or 911 addressing office.

RFI: LOL

This is a Life of Loan update. If you still need us to track this loan, please send any additional information you have on the property to (INSERT YOUR EMAIL HERE). If you no longer need the Life of Loan tracking, please cancel the certificate or notify us to cancel it for you.

RFI: New S/D

I’m working on this determination for you and in need of some additional information. Especially an appraisal, plat map, or survey. This is a newer subdivision, so the streets do not exist on any of our mapping resources. The county was also unable to assist me in locating the subdivision. Please send any of the requested information you have on this property to (INSERT YOUR EMAIL HERE).

RFI: Received, Cannot use: Deed/Legal starting at an unidentifiable object

Thanks for sending the information, however I was unable to make a determination based on this information. We are unable to identify a parcel when the legal starts at an unidentifiable object (oak tree, pin, etc.), and continues with measurements of the lands of neighboring properties, which we have no way of knowing without a plat map or a survey. If you have any other information pertaining to this property, please forward it my way.

Sorry for any inconvenience this may have caused.

Thank you and have a good day!

RFI: Received, Cannot use: General

Hello,

Thank you for providing the _______. Unfortunately, I was not able to find the exact property location using this information. Please provide an appraisal, plat map or survey of the property.

Thank you!

RFI: Received, Cannot use: Last Resort!

Thank you for sending that information. Unfortunately I am still having some trouble locating the property as ____ County does not have the address on file and we are unable to search by the legal. Also, ____ County does not have their parcel maps published so even with that information we would not be able to locate the property. Would you happen to have any additional information? If you do not have a survey, appraisal, or plat we can accept detailed directions from a well-known intersection or a clear aerial photo obtained from Google or Bing maps with the property specifically indicated.

Thank you!

RFI: Submitted with not enough info

I am working on this flood determination for you and need some additional information. Specifically a physical address, legal description, parcel number, appraisal or plat. Per our compliance, we require an address, parcel number or full legal description that denotes a specific piece of property. Please send any of the requested information you have on this property to (INSERT YOUR EMAIL HERE).

RFI: Test Order

This appears to be a test order. I have been unable to locate the submitted address on any of our mapping resources and the County does not have a record of the Address or Borrower. If this is a test order, please cancel or let us know to cancel it for you. If this is needed, can you please provide a parcel number, legal description or plat?

Parent topic: Flood Email Template