# I3 Email Routing: Settlement Services Standard Process

Email Type:

- Standard: New user, change loan id, borrower name, unlock user, etc.
  - Process request
  - Respond TO: Customer
- Additional Information for an "Available" order
  - Edit subject line
  - Respond TO: Customer
  - BCC: yourself
    - Save Email to attach in MC
      - If order "Available" outsource has not processed, attach Email & Attachments individually
      - If order "Available" & outsource HAD processed (order history "change queue") attach Email only
        - Mapper will be responsible for saving attachments outside of email.
- Additional Information for RFI
  - Edit subject line
  - Respond TO: Customer
  - BCC: corresponding Mapping Analyst
  - Mapper will be responsible for saving the email & attachments outside of email.

- Review Request
  - Edit subject line
  - Respond TO: Customer
  - If review is for:
    - Individual Analyst
      - BCC: Mapper
      - Mapper will be responsible for saving the email & attachments outside of email.
    - Dispute Team
      - BCC: Yourself and attach email im MC
        - Disput Analyst will be responsible for attaching any attachments outside of email.

Parent topic: Resources, Process & Procedure