# Opening orders

1. Click the desired certificate number from the Cert. No. column.
2. The work item items open in a separate internet window. This window allows you to perform the following:
   - Add a note, attachment, or rush to the specific work order.
     Note: This option is only available if the customer is contracted for it.
   - Edit the service level, borrower, loan number, loan status, or resources for the specific work order.
   - Review the Determination Information
   - Review the Order Info
   - Enter Flood Information and Process or Save order
   - Review the Input Address
   - Review the Matched Address
   - Enter an RFI (Request for Information)

Parent topic: Monitor Outstanding Orders