# Cancel Orders

This section explains how to cancel orders by Certificate Type for a customer via a .CSV file. Click here to download a Batch Cancel template file.

For information on the Batch Cancel Queue, Refer to Queue Results.

1. From the Batch tab, click the Cancel Orders link.
2. Click the Choose File button. Locate and select the .CSV file with the orders to cancel for the customer.
3. Select the Certificate Type.
4. Enter a Description if needed.
5. Click the Submit button.
   Note: Observe the following guidelines:
   - Cannot cancel a record that is already cancelled.
   - Cannot cancel a paid off record.
   - Validation message will appear when a Certificate Number does not exist.
   - Validation message will appear when there are mutliple Certificate Numbers with the same number.

Parent topic: Batch