# Batch Downgrade

This section explains how to process downgrades in a batch order by Certificate Type for a customer via a .CSV file. Click here to download a Batch Downgrade templae file.

1. From the Batch tab, click the Batch Downgrade link.
2. Click the Choose File button. Locate and select the .CSV file with the orders to cancel for the customer.
3. Select the Certificate Type.
4. Enter a Description if needed.
5. Click the Submit button.
   Note: Observe the following guidelines:
   - Cannot downgrade an order that is paid off.
   - Cannot downgrade an order that is cancelled.
   - Cannot downgrade an order placed by a user whose account has no access to Residential Basic.
   - Cannot downgrade an order that is alread in the Basic status.

Parent topic: Batch