# Payoff Orders

This section explains how to payoff orders by Certificate Type for a customer via a .CSV file. Click here to download a Payoff Order template file.

For more information on the Batch Payoff Queue, refer to Queue Results.

1. From the Batch tab, click the Payoff Orders link.
2. Click the Choose File button. Locate and select the .CSV file with the orders to cancel for the customer.
3. Select the Certificate Type.
4. Click the Submit button.
   Note: Observe the following guidelines:
   - Cannot pay off a record that is already cancelled.
   - Cannot pay off a record that is already paid off.
   - Validation message will appear when a Certificate Number does not exist.
   - Validation message will appear when there are mutliple Certificate Numbers with the same number.

Parent topic: Batch