# Dispute

This section explains how to work with Disputed Orders. To access the Dispute functionality, perform the following:

1. From the My Work tab, select Open Disputes on the left side of the screen.
2. A list of open disputed orders will appear. Click the Cert. No of an order to open it.

3. From the Dispute menu, select either Edit Dispute or Resolve Dispute. See the respective sections for each for more information.

Note: For disputed orders possessing either a Canceled or Paid Off loan status, the following options appear for those users with a Manager, Supervisor, Customer Service, or Internal Mapper role:

- Add - Note
- Add - Reactivate

- Edit Dispute
  This section explains how to edit a dispute.
- Resolve Dispute
  This section explains how to resolve a dispute.

Parent topic: Viewing Order Information