# Order Details

The Order Details screen appears when an order has been submitted or selected.

## Certificate Info

The Certficate Info section displays the following:

- Certificate Number for the order
- Email link to the Mapping Department; a new message is launched in the users default email client.
  - An email appears with the following prepopulated information:
    - To: floods@wolterskluwer.com

      Subject: Regarding Certificate: <Certificate Number>

      My Contact Information:

      Username: (enter username):

      Name: (user display name)

      Phone Number: (111) 222-3333

  Note: The following message appears for users who do not have an email address on file: “You do not have an email address on file. Please contact your administrator to update your contact information.”

## Order Information

The Order Information section displays the following:

- Loan Number
- Parcel Number
- Name
- Ordered By
- Loan Status
- Email Cert To
- Processor Name
- Notes
- Product Type
- Dwelling Type
- Number of structures
- Number of acres
- Order Date
- Processor Email
- Comments

## Edit Order Information

The Edit Order Information screen appears when the Edit button within the Order Information section is clicked.

The following fields are editable:

- Loan Number
- Name
- Loan Status
- Processor Name
- Processor Email
- Email Cert To
- Comments

## Address Information

The Address Information section displays the address entered on the New Order Flood Determination screen and the Matched Address.

## Flood Information

The Flood Information section displays the following:

- Zone
- Community
- Map Number
- NFIP Program Status
- Determination Status
- Census
- Community Number
- Effective
- County
- LOMC Date (if applicable)
- LOMC Case No (if applicable)
- Determination Date

## Flood Loss History Report Information

The Flood Loss History Report Information section displays the following:

- Rportr Number
- Status

## Attachment Information

Users can perform the following:

- View an attached document
- Download an attached document
- Delete an attached document

Note: Attachments will only be reviewed if an order has been sent for manual research, has been disputed, or is in response to a Request for Information.

To view an attachment:

1. Click the desired attachment.
2. In the resulting File Download dialog, select Open.

To download at attachment:

1. Click the desired attachment.
2. In the resulting File Download dialog, select Save.
3. Navigate to the attachment or open it through the appropriate program.

To delete an attachment:

1. Click Delete next to the the desired attachment. Note that no confirmation dialog exists; clicking Delete immediately removes the attachment from the order.

## Request for Information

If an order contains a Request for Information (RFI), the following screen appears:

This screen will provide specific details on information that is required to process the flood determination. Contact 1-800-447-7893 or floods@wolterskluwer.com for more information.