# Frequently Asked Questions

## What is the Time Out limit before a user is logged out?

A user is logged out:

- After 20 minutes of inactivity.
- When remaining on the same page for more than 20 minutes.

## How does a user change/review their user information?

A user can select their name at the top of the page. Selecting Edit Profile, Edit Questions, or Change Password allows a user to make changes to those areas. The products and accounts where the user has access are also displayed.

## What browsers are supported for Security Administration?

Security Administration is built on a responsive platform that allows the application to adjust to your browser’s resolution. Security Administration is compatible with:

- Internet Explorer 11 (compatibility mode must be disabled)
- Google Chrome

## How do I contact Support?

Access the Solutions Support website at http://www.wolterskluwerfs.com/support/ and select Contact Us.