# Contact Information

How and When to contact us

Important: There may be situations where you provide or are asked to provide data to Wolters Kluwer Financial Services for assistance in troubleshooting, implementation, or the delivery of professional services. When doing so, do not provide actual live data of your customers. Provide sample, fake data that is representative of the issue you are experiencing.

If you have any questions regarding this release, you may contact the WKFS support team by phone or e-mail. Support staff is available Monday through Friday, 7 A.M. to 7 P.M. CST. Voice mail is available after hours and on weekends.

You can visit us on the Internet at www.wolterskluwerfs.com.

Visit our Software Support web site for additional supporting documentation, downloads, frequently asked questions, training, or support information: http://www.WoltersKluwerFS.com/Support; you can contact us directly through our website at: http://www.wolterskluwerfs.com/software/contact-us/.

Visit our Software Support web site for documentation, downloads, frequently asked questions, training, or support information: http://www.wolterskluwerfs.com/software/tsoftplus-support.aspx; you can contact us directly through our website at: http://www.wolterskluwerfs.com/software/contact-us/.

- Customer Support Line: 1.800.726.9898, option 1
- Customer Support E-mail: MtgDocPrepSupport@WoltersKluwer.com

You can telephone our SupportLine technicians at 800-274-2711, ext. 1124028

Banking customers can contact SupportLine at 800-529-1582, select option 2; our insurance customers can contact SupportLine at 800-382-2424, select option 2.

Our support staff is available Monday through Friday, 7 A.M. to 7 P.M. CST. Voice mail operates continually, allowing you to leave us a message after hours and on weekends. To help us handle your question as quickly as possible, have these items available before you call:

- product name
- customer number and customer name
- operating system and version number; service pack numbers, if installed

To contact us through email, submit all requests to: tsoftsup@wolterskluwer.com

To contact us through email, submit all requests to: E-Signsupport@wolterskluwer.com .

Send us a fax at (320) 240-4252.

- Expere Support:
  - Tel: 1-800-274-2711, ext. 1126618
  - E-mail: ExpereIESupport@wolterskluwer.com

## Ordering and Billing Support - DocOne Default Servicing

- Phone: 800-552-9410 Ext. 1123011
- Email: customersupportdoconebanking@wolterskluwer.com

## Ordering and Billing Support

Print and Mail Fulfillment Support: Fulfillment Manager

Phone: 800-552-9410 Ext. 1123651

Email: customersupport@wolterskluwer.com

## Technical Support

- Phone: 800-726-9898 Ext. 1123205
- Email: DefaultServicesSupport@wolterskluwer.com