Getting Started

The Getting Started section provides information about supported browsers, the application timing out after a period of inactivity, and locked accounts.

This section also provides detailed information about the following:

Completing and Maintaining Your User Profile
Passwords

Supported Browsers

Wolters Kluwer Financial Services products require the following:

Monitor Resolution: 1024x768 or greater
Browser: Compatible with the following:
- Internet Explorer versions: 9 or 10
- Google Chrome

Timing Out

To protect against unathorized use, you will be logged out of your session when either of the following occur:

After 20 minutes of inactivity
When remainaing on the same page for more than 20 minutes.

Locked Accounts

You will be locked out of your account when either of the following occur:

Five failed login attempts
Two failed challenge question responses

Contact your account administrator to have your profile unlocked.