Select the Policiesmenu option and click the Policy buttonfor the Substitute Checks option.
The Policy Name screen displays by default. Complete this screen and then click the option immediately under Policy Name, in this case Recrediting Rights. Continue until you have completed all the necessary screens and fields.
Click the OK button at any time to save the policy information; however, keep in mind that the policy will close and save the information when you click OK. You will have to go to the menu screen and open the policy again to make additional changes.
In the Enter the policy name field, enter the name of the new policy.
The RecreditingRights screen allowsspecial recrediting procedures to protect consumersin instances when a checkgets converted to a substitute check and an error or discrepancy occurs. This screen allowsusers to definethe following:
§ Business Days
§ Maximum DollarAmount
§ Refund Calendar Days
§ Substitute Check CalendarDays
§ Recrediting Claims
Determine the number of Business Days to respondto a customer’s recruiting claim before providing an initial refundin the text box below.
NOTE: The number of businessdays cannot exceed ten (10).
Determine the Maximum DollarAmount to initiallyrefund if not responding to a consumer’s recreditingclaim with the allotted timeframein the text box below.
NOTE: The dollaramount cannot exceed $2500.
Determine the maximum numberof calendar days to wait before providingthe remainder of the refund in the text box below.
NOTE: The number of calendar days cannotexceed 45.
Determine how many calendardays a consumer has to submit a recrediting claim after receiving a substitute check.
NOTE: The number of calendar days cannotexceed 40.
Determine the appropriate check identifying information a consumer needswhen making a Recrediting Claim by selecting one of the following:
§ Check number,check amount, and the name of the personto whom the check is written
§ Other
§ Enter additional checkidentifying information in the corresponding text box.
The Credit Image screen allowsusers to perform the following:
§ Include a substitute check illustration
§ Enter contact information substitute check expeditedrefund claims
To include a substitute check illustration with a corresponding explanation, click the Includea substitute checkillustration along with an explanation of the substitute check’scomponents checkbox.
If contact information for substitute checks differs from the organization’s generalcontact information, click The contact information for substitute checks recrediting claimsis differentthan the generalcontact information for the organization checkbox. Complete the following contact information:
§ Street AddressLine 1
§ Street AddressLine 2 (optional)
§ City
§ State
§ Postal Code
§ Phone Number
§ Email Address
§ Click OK to completethe Substitute Check policy creationprocess. The policy is now available to OPPSA users.
For information on displaying, editing,copying or deletingpolicies, see Creating and Managing Policies, earlierin this section.