SUPPORT Page

The SUPPORT page is used to view the status of requests and supporting details for troubleshooting. More information is available by looking directly in the database. Access is restricted to the production database due to the non-public information it may contain. The SUPPORT page assists users in determining the cause of issues without displaying any non-public information. An example of non-public information is Social Security Numbers that could be part of the XML transaction data.

Click the side arrow at the top of the page and select SUPPORT.

Transaction list features

The list of transactions contains the following:

API Call: The API Call column displays the corresponding API that was used when creating the transaction.

Opening a transaction

Click anywhere on the desired row on the main page to view the details of the transaction. The transaction details opens in a new internet browser tab.

This transaction results page consists of a summary of the transaction process steps, a summary of the main Support Page, and unique Content URI and Created By user information. Users may also download and resubmit scrubbed transaction data.

Downloading transaction data

Uses can click the DOWNLOAD SCRUBBED TXN button to open the scrubbed transaction xml and review it or save the transaction to a desired location and use it for additional troubleshooting.

Resubmitting scrubbed transaction data

Uses can click the RESUBMIT WITH SCRUBBED DATA button to resubmit the transaction and review the documents returned with scrubbed data.