Integrators: Print Fulfillment setup

To enable an EDS Account in the Customer Test environment for ERP UAT processing (including callbacks), perform the following:

  1. Create or modify an account using WKFS Admin in EDS CT environment (https://ct-expere.wolterskluwerfs.com/admin).
  2. License this account for Expere® Document Services and Pre-foreclosure Manager (for access to Fulfillment Manager).
  3. If you require access to the Fulfillment Manager, add your user to the account and grant it a PFM User - Fulfillment Tracking role. You will need additional roles to view the Expere Document Services or Document Generation Services Tool Suites.
  4. Write down an account number that is visible in the URL. Example: /ct-expere.wolterskluwerfs.com/Admin/Account/Edit/30 – where 30 is the AccountID
  5. To enable this account for ERP processing, navigate to WKFCS ServiceNow system (https://wkfcs.service-now.com/). Click Submit a Request, select Back Office Work Request. Perform the following:
    • Enter a Short Description.
    • Select Default Services from the Back Office Application field.
    • In the Description field, add the Account ID and specify whether the pakage should proceed to a Processing, Printed, or Mailed state.
    Note: No packages will be physically Printed or Mailed from the ERP UAT system.
  6. EDS API - GetDeliveredImages can be called to retrieve an “Original” or “Mailed” image(s); see GetDeliveredImagesIn. GetRequestStatus API is also available for reporting purposes and will include the latest callback state (Created, Processing, Printed, or Mailed); see RequestStatusOut.
  7. Use Fulfillment Manager to ensure new account is processed by ERP UAT or to monitor progress. (https://ct-expere.wolterskluwerfs.com/reporting).
  8. ERP processing on the given account can be stopped or paused at any time via another WKFCS ServiceNow Request (Click Submit a Request, select Back Office Work Request).
WKFS