The main USERS page allows you to either add, edit, or delete an existing user. Click
the desired account from the main page and select USERS in the top navigational menu.
User Status section
The USER STATUS section displays the following user status checkboxes regarding your
user account:
- Registered: a checked box indicates that the user has completed registration
- Locked: a checked box indicates that the user has been locked out of their account.
A locked account occurs after five incorrect login or two failed challenge
question attempts. Consult customer support for assistance in unlocking your
account.
- Password Reset Pending: a checked box indicates that the user has
been sent a reset password email that is still active. The reset password email is active for
seven days; after the seven day period, users must request a new reset password email.
Registering with an Email Address
Users must register using a valid email address, which is used in our system for the
following:
- To receive your welcome email with registration link
- To receive registration confirmation and product URL's
- A combination of system emails to include, but not limited to: password reset, self-service
password reset, password change notifications, etc.
After registration, users do not have to register again for subsequent account access and are
not required to maintain multiple user names; each user must be granted permission to additional
accounts.