[{"id":"121","date":"2024-09-17T19:51:38.063Z","url":"https:\/\/documentation.wolterskluwerfs.com\/ProductDownloadSite\/Concepts\/pds_overview.html","like":"I am on the product download site, but can no longer locate any downloads!  Where did they go?","improve":"","rating":"1","email":"tthomas@ngbank.com","request_contact":"1","resolved":"1","notes":"9\/24\/24\nSL Case #06327571"},{"id":"158","date":"2024-09-24T20:10:22.826Z","url":"https:\/\/dev-documentation.wolterskluwerfs.com\/productdownloadsite\/Concepts\/pds_docs_deposit.html","like":"Everything","improve":"Left nav shows a blue box when a title is hovered. What up with that? ","rating":"9","email":"craig.westling@wolterskluwer.com","request_contact":"1","resolved":"1","notes":"9\/25\/24\nKJM: in progress\nresolved with:\n$('.wh-tooltip').remove();\nin general.js file"},{"id":"159","date":"2024-09-24T20:13:39.490Z","url":"https:\/\/dev-documentation.wolterskluwerfs.com\/productdownloadsite\/Concepts\/pds_docs_arta_lending.html","like":"How to I print a 1017","improve":"8","rating":"1","email":"craig.westling@wolterskluwer.com","request_contact":"1","resolved":"1","notes":""},{"id":"184","date":"2024-10-07T14:23:17.015Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=where+to+find+adjustable+rate+mortgage+disclosure%3F","like":"","improve":"search.html feedback:Where do you find the Adjustable Rate Mortgage   DDisclosure?","rating":"","email":"mleaden@oenbokawville.com","request_contact":"1","resolved":"1","notes":"Search results issued corrected and deployed (Kel). Email to user sent (Craig)."},{"id":"185","date":"2024-10-09T13:24:13.722Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=how+to+get+housing+counseling","like":"","improve":"search.html feedback:We are no longer getting the Housing Counseling Notice. Is there something new that we are missing that need to be checked or marked?","rating":"","email":"michelleg@mcnbok.com","request_contact":"1","resolved":"1","notes":"Forwarded to C1 Mortgage SupportLine 10\/14 Case #06346372"},{"id":"186","date":"2024-10-09T15:28:07.183Z","url":"https:\/\/documentation.wolterskluwerfs.com\/SecurityAdministration\/search.html?searchQuery=input+recordkeeping","like":"","improve":"search.html feedback:I had to have password reset but when I got back into WK I cannot find where I input interest credits, deposits, and withdrawals for IRAs","rating":"","email":"mclifton@csbanktx.com","request_contact":"1","resolved":"1","notes":"Forwarded to C1 Support 10\/14 Case # 06346384"},{"id":"189","date":"2024-10-10T15:13:03.793Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=irrevocable+vs+revocable+trust","like":"","improve":"search.html feedback: how do I make the trust irrevocable\r\n","rating":"","email":"","request_contact":"0","resolved":"1","notes":"10\/14 Craig - Researched, this is a valid concern. Help does not provide instructions on how to make the trust irrevocable."},{"id":"190","date":"2024-10-15T18:02:49.416Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=WHERE+DO+I+PUT+SELLER+NAME","like":"","improve":"search.html feedback: WHERE DO I PUT THE SELLERS NAME SO THAT IT PRINTS ON THE CD?","rating":"","email":"cbarker@1stmutualbank.com","request_contact":"1","resolved":"1","notes":"Forwarded to C1 Support 10\/21 Case # 06352700"},{"id":"191","date":"2024-10-21T17:41:52.992Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=comparisons","like":"","improve":"search.html feedback: how is the Total you will have paid in principal, interest, etc on page 3 of the LE calculated? ","rating":"","email":"mary.matthies@csbarlington.com","request_contact":"1","resolved":"1","notes":"Forwarded to C1 Support 10\/21 Case # 06352739"},{"id":"192","date":"2024-10-22T15:40:59.824Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=not+able+to+see+credit+report","like":"","improve":"search.html feedback: I am not able to view credit reports","rating":"","email":"melissa.owens@bankofdelight.net","request_contact":"0","resolved":"1","notes":"Craig - help topic exists, \nNo follow up request, not submitted to support. "},{"id":"193","date":"2024-10-22T18:55:26.073Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=signature+affidavit","like":"","improve":"search.html feedback: When in the closing phase and checking, provide a signature name affidavit, after going to print no form shows up and if I go back to document data it is no longer checked. ","rating":"","email":"brandi.wynn@communitystatebank.com","request_contact":"1","resolved":"1","notes":"Forwarded to C1 Support 10\/23 Case # 06355094"},{"id":"194","date":"2024-10-23T22:25:46.663Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=Loan+Processor+Permissions","like":"","improve":"search.html feedback: I'm looking for a document that explains what each role can do.  I found Mortgage Loan Originator, Manage Mortgage and Manage Security Administration Account, but I need Loan Processor, Administrator and View Other Accounts.\r\n","rating":"","email":"TheresaB@citstatebank.com","request_contact":"0","resolved":"1","notes":"10\/30 CAW\nForward to C1 Support 10\/30 Case #06361546"},{"id":"195","date":"2024-10-25T19:25:40.915Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=can+i+print+a+blank+mortgage+application%3F","like":"","improve":"search.html feedback: Is it possible to print a blank mortgage application from compliance one mortgage?","rating":"","email":"cturner@bankalva.com","request_contact":"1","resolved":"1","notes":"10\/30 CAW\nForward to C1 Support 10\/30 Case #06361544"},{"id":"196","date":"2024-10-28T20:10:54.825Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=other+considerations+on+loan+estimate","like":"","improve":"search.html feedback: How to change other consideration- assumption  and servicing  boxes on loan estimate.","rating":"","email":"laurap@securitystbank.com","request_contact":"1","resolved":"1","notes":"10\/30 CAW\nForward to C1 Support 10\/30 Case #06361543"},{"id":"197","date":"2024-10-30T14:42:29.481Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=co-signer","like":"","improve":"search.html feedback: I am needing Risk Base Pricing, Disclosure of Credit Score and Notice to Home Loan Applicant documents for a Co-Signer.  I have a Co-Signer on a Joint Application, and it will not produce those three disclosures for the Co-Signer.  How can I acquire those documents ","rating":"","email":"alisonmathieson@myemeb.com","request_contact":"0","resolved":"1","notes":"10\/30 CAW\nForward to C1 Support 10\/30 Case #06361542"},{"id":"198","date":"2024-10-31T20:15:02.505Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=right+of+rescission","like":"","improve":"search.html feedback: How do I get a right of rescission to print on a second property listed as collateral for a purchase?  They own the 2nd property.","rating":"","email":"tammy@adamscountybank.net","request_contact":"1","resolved":"1","notes":"11\/5 CAW\nForward to C1 Support 11\/5\nCase# 06368526"},{"id":"199","date":"2024-11-14T18:15:49.786Z","url":"https:\/\/documentation.wolterskluwerfs.com\/productdownloadsite\/search.html?searchQuery=HSA","like":"","improve":"search.html feedback: HSA Distribution form\r\n","rating":"","email":"jaime.hurt@crossfirstbank.com","request_contact":"1","resolved":"1","notes":"11\/18 CAW\nForward to ContentSupport \nCase# 06380541"},{"id":"200","date":"2024-11-18T23:36:43.852Z","url":"https:\/\/documentation.wolterskluwerfs.com\/ProductDownloadSite\/Concepts\/pds_docs.html","like":"Where are my downloadable products? ","improve":"My products are missing, none of your \"help\" features offer a phone number or email on this page. ","rating":"1","email":"rshulman@pbandt.bank","request_contact":"1","resolved":"1","notes":"11\/20\nsent to Cathy Pierskalla "},{"id":"201","date":"2024-11-27T23:17:30.256Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=Why+do+docs+say+incomplete%3F","like":"","improve":"search.html feedback: Why do my documents say incomplete on them?\r\n","rating":"","email":"tschwede@wccu.org","request_contact":"1","resolved":"1","notes":"12\/3 Submit to Mortgage SupportLine.\nCase# 06394447"},{"id":"202","date":"2024-12-17T23:16:08.855Z","url":"https:\/\/documentation.wolterskluwerfs.com\/SecurityAdministration\/search.html?searchQuery=ticket","like":"","improve":"Hello,\r\n\r\nI am a User Admin for Provident Bank. would I be able to change the change the minimum password length and history remembered. I need this to be done to match our company policies. ","rating":"","email":"cmikell@myprovident.com","request_contact":"1","resolved":"1","notes":"12\/19 Submit to Mortgage SupportLine\nCase closed, handled by Support (no case number)\n"},{"id":"203","date":"2025-01-02T18:17:49.597Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=NOIS","like":"","improve":"search.html feedback: HOW DO WE GET A NOITCE OF INTENDED SALE TO GENERATE?","rating":"","email":"","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"204","date":"2025-01-07T14:53:22.335Z","url":"https:\/\/documentation.wolterskluwerfs.com\/productdownloadsite\/","like":"","improve":"","rating":"","email":"cforst@beaconcu.org","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"205","date":"2025-01-08T15:57:21.004Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=mortgage+modification","like":"","improve":"search.html feedback: I'm looking for a form to modify an existing mortgage. If we renew\/increase a note, we need to be able to file something showing those details. ","rating":"","email":"jake@fsbpondcreek.com","request_contact":"1","resolved":"1","notes":"submitted 01\/08\/25 to Mortgage support line.\nWolters Kluwer Case# 06432681 has been created."},{"id":"206","date":"2025-01-15T15:24:55.885Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=blank+application-complianceone%C2%AE","like":"","improve":"search.html feedback: I need a blank mortgage application for our examiners.  Where can I find a blank application?","rating":"","email":"vdingess@whitesvillesb.com","request_contact":"1","resolved":"1","notes":"submitted 1\/21\nCase 06444061"},{"id":"207","date":"2025-01-15T20:41:35.225Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=alias","like":"","improve":"search.html feedback: How do we add an a\/k\/a (also known as) name for the collateral owner? ","rating":"","email":"jwanicki@bankorion.com","request_contact":"1","resolved":"1","notes":"submitted 1\/21\nCase 06444072"},{"id":"208","date":"2025-01-16T18:47:59.077Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=complianceone+mortgage+version","like":"","improve":"search.html feedback: How do I know what version of ComplianceOne Mortgage I am using","rating":"","email":"","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"209","date":"2025-01-17T22:33:41.512Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=second+home","like":"","improve":"Context: Daughter is buying home and parents want to be on the deed. Will be daughter's primary residence but not the parents. How can I reflect that on the application and disclosure notice that the parents will not be occupying the home but still have a property interest in it? Parents must be on the loan since they are helping her qualify and their credit was used for decision making. \r\n\r\nWe have them as co-borrowers currently but can't figure out how to print on app and disc notice correctly... \r\n\r\nThank you in advance!","rating":"","email":"aallen@fnbrs.com","request_contact":"1","resolved":"1","notes":"submitted 1\/21\nCase 06444060"},{"id":"210","date":"2025-01-21T13:58:56.014Z","url":"https:\/\/documentation.wolterskluwerfs.com\/productdownloadsite\/search.html?searchQuery=VMP20+MTN","like":"","improve":"search.html feedback: Can I receive a list of your products with prices, I am mostly interested in the Item VMP20 MTN\r\n","rating":"","email":"renee.pavlik@fnbmd.com","request_contact":"1","resolved":"1","notes":"submitted 1\/21\nCase 06444058"},{"id":"211","date":"2025-01-21T14:31:22.855Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=escrow+payment+date","like":"","improve":"search.html feedback: I am trying to input a semi-annual RE tax due date to 9\/1\/2025 and the software keeps flipping it back to 3\/1\/2025","rating":"","email":"llinge@federationbankia.com","request_contact":"1","resolved":"1","notes":"submitted 1\/21\nCase 06444066"},{"id":"212","date":"2025-01-23T16:04:54.198Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"abrown@bippusbank.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"213","date":"2025-01-23T16:05:11.837Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"abrown@bippusbank.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"214","date":"2025-01-23T16:06:18.845Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"abrown@bippusbank.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"215","date":"2025-01-23T18:27:58.404Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=SUPPORT+TICKET","like":"","improve":"search.html feedback: I am completing an adverse action notice.  In my instructions which state \"if .... the consumer doesn't have a credit score, then the ..... checkbox should not be checked.  My box is greyed out, I cannot change it.  Please let me know how to fix.  Thank you, Lois Anne Tosh, Fredonia Valley Bank, 4044251","rating":"","email":"ltosh@fredoniavalleybank.com","request_contact":"1","resolved":"1","notes":"Submitted 1\/27 Mortgage\nCase 06448310"},{"id":"216","date":"2025-01-27T18:17:04.750Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=print+blank+URLA","like":"","improve":"search.html feedback: Can we print a blank URLA? ","rating":"","email":"jjarrett@fmbankonline.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"217","date":"2025-01-28T16:24:37.108Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"abrown@bippusbank.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"218","date":"2025-01-28T19:06:07.784Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/search.html?searchQuery=redisclose","like":"","improve":"search.html feedback: Loan Estimate Redisclosure   where do I find this? ","rating":"","email":"msullivan@mysecbank.com","request_contact":"1","resolved":"1","notes":"submitted 1\/28 \nMortgage case# 06449899"},{"id":"219","date":"2025-02-12T21:50:58.607Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"dhamel@bankofestespark.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"220","date":"2025-02-14T15:07:40.106Z","url":"https:\/\/documentation.wolterskluwerfs.com\/productdownloadsite\/Concepts\/pds_release_pds.html","like":"","improve":"ETM-2-LAZ where is the documentation about what changes were made?","rating":"","email":"","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"221","date":"2025-02-27T19:29:44.985Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"abrown@bippusbank.com","request_contact":"0","resolved":"1","notes":"no action needed"},{"id":"222","date":"2025-03-18T20:18:54.947Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"dhamel@bankofestespark.com","request_contact":"0","resolved":"1","notes":null},{"id":"223","date":"2025-03-18T20:19:12.355Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"dhamel@bankofestespark.com","request_contact":"0","resolved":"1","notes":null},{"id":"224","date":"2025-05-16T16:52:56.659Z","url":"https:\/\/documentation.wolterskluwerfs.com\/vanceo\/Concepts\/mtg_whats_new.html","like":"I guess it's organized.","improve":"Yes, put the What's New out at the same time the emails regarding the updates are being pushed out. \r\nI received an email on 5\/7 regarding the 5\/17 updated, but when I go to research it, I can't because it's not on the help page yet. That means I have to flag the email for follow-up and come back later. Terribly inefficient for a user. ","rating":"4","email":"","request_contact":"0","resolved":"0","notes":"Valid. What's New published only to CT\/lowers at time of initial email (5\/7 in this example). Not published to Prd until Prd deployment (5.17 in this example). LS TW to review\/consider options. "},{"id":"225","date":"2025-08-27T13:44:57.195Z","url":"https:\/\/documentation.wolterskluwerfs.com\/productdownloadsite\/Concepts\/pds_docs.html","like":"","improve":"This page does not list the Deposit Eforms","rating":"6","email":"","request_contact":"0","resolved":"0","notes":null},{"id":"226","date":"2025-12-23T16:34:18.550Z","url":"https:\/\/documentation.wolterskluwerfs.com\/SecurityAdministration\/Concepts\/sa_whats_new.html","like":"This is not user friendly","improve":"Help buttons","rating":"1","email":"","request_contact":"0","resolved":"0","notes":null},{"id":"227","date":"2026-01-05T20:37:43.013Z","url":"https:\/\/documentation.wolterskluwerfs.com\/SecurityAdministration\/Concepts\/sa_roles_expere_ez_packages_roles.html","like":"Nothing.","improve":"The site says I can contact you directly with support questions. However, there is no email and there is no phone number listed. I start a chat with a live agent, and every time I initiate a chat, the chat ends and I receive no response. I literally have no way of getting the support I need. This is the absolute worst. ","rating":"1","email":"","request_contact":"0","resolved":"0","notes":null},{"id":"228","date":"2026-01-26T20:54:11.332Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"mhillard@caprabank.comtion","request_contact":"0","resolved":"0","notes":null},{"id":"229","date":"2026-02-11T18:35:11.089Z","url":"https:\/\/documentation.wolterskluwerfs.com\/SecurityAdministration\/Concepts\/sa_accounts.html","like":"Nothing","improve":"Everything","rating":"1","email":"ericd@bankflinthills.com","request_contact":"1","resolved":"0","notes":null},{"id":"230","date":"2026-02-19T12:53:16.007Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"byarnell@corncitystatebank.com","request_contact":"0","resolved":"0","notes":null},{"id":"231","date":"2026-04-23T19:40:49.486Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/","like":"","improve":"","rating":"","email":"maria@waukonstatebank.comu","request_contact":"0","resolved":"0","notes":null},{"id":"232","date":"2026-05-20T17:59:50.236Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Expere-Document-Preparation-Integration\/Installation-Guide-all-LOB\/tasks\/Config-Records-IMPORT.html","like":"Screenshots are helpful.","improve":"Add a troubleshooting section showing potential errors and ways to resolve.","rating":"8","email":"","request_contact":"0","resolved":"0","notes":null},{"id":"233","date":"2026-06-01T13:20:36.196Z","url":"https:\/\/documentation.wolterskluwerfs.com\/Mortgage\/Concepts\/mtg_application_enter_demographics.html?hl=demographics%2Cdisplay","like":"","improve":"When i click on specify nothing happens.  How do we fix this error?","rating":"","email":"","request_contact":"0","resolved":"0","notes":null},{"id":"234","date":"2026-06-05T20:54:58.302Z","url":"https:\/\/documentation.wolterskluwerfs.com\/WK-Hosted-Expere\/Change-Log\/topics\/eds_2026-changelog.html","like":"","improve":"this changelog Entries - 2026 page flashes and then says No content on this page matches the version of your applications. Your application version: null","rating":"1","email":"","request_contact":"0","resolved":"0","notes":null}]