Apart from the options available for a regular user, you can also use the administrative page for advanced customization and management. As an administrator, you have full access to all the features of the feedback-enabled WebHelp system. To access the administrative page, select Admin Panel from the Comments bar.
Figure: The Administrative Page
This page allows you to view all posts, export comments and set the version of the WebHelp system. You can also view the details of each user and search through these details using the Search User Information filter.
The upper part of the page contains the following actions:
- Delete Orphan Comments - deletes comments associated with topics that are no longer available
- Delete Pending Users - deletes all unconfirmed users that registered more than a week ago
- View All Posts - allows you to view all posts associated with a product and version
- Export Comments - allows you to export in XML format all posts associated with a product and version
- Set Version - use this action to display comments starting from a particular version
To edit the details of a user, click the corresponding row. Use the Edit
User dialog to customize all the information associated with an user:
- Name - The user's full name
- Level - Use this field to modify the privilege level of the
currently edited user. You can choose from:
- User - regular user, able to post comments and receive e-mail notifications
- Moderator - in addition to the regular User rights, this type of user has access to the Admin Panel. In the administrative page a moderator can view, delete, export comments and set the version of the feedback-enabled WebHelp system.
- Admin - full administrative privileges. Can manage WebHelp-specific settings, users and their comments.
- Company - User's organization name
- E-mail - User's contact e-mail address. This is also the address
where the WebHelp system sends notifications:
- WebHelp Notification - when enabled, the user receives notifications when comments are posted anywhere in the feedback-enabled WebHelp system
- Reply Notification - when enabled, the user receives notifications when comments are posted as a reply to one of his or hers comments
- Page Notification - when enabled, the user receives notifications when comments are posted on a topic where he or she posted a comment
- Date - User registration date
- Status - Specifies the status of the currently edited user:
- Created - the user is created but does not have any rights over the feedback-enabled WebHelp system
- Validated - the user is able to use the feedback-enabled WebHelp system
- Suspended - the user has no rights over the feedback-enabled WebHelp system