SUPPORT Page
The SUPPORT page is used to view the status of requests and supporting details for troubleshooting. The SUPPORT page assists users in determining the cause of issues without displaying any non-public information. An example of non-public information is Social Security Numbers that could be part of the XML transaction data.
Click the side arrow at the top of the page and select SUPPORT.
Displaying results
Users can display transaction results through one of the following methods:
- Enter a value in the Select or type in an account ID field; click View to display the results at the bottom of the page.
- Enter an account name or customer number in the Account name/Customer number field; click Search. The Account name/Customer number field will return an account list with all of the accounts that contain any portion of that search criteria.
- Single-click an account from your list of assigned accounts to display its transactions.
Transaction list features
The list of transactions contains the following:
- Account ID:
The Account ID is generated
when creating the transaction using one of the API methods. With View All
Accounts and/or Edit All Accounts permissions, users can view the
last ten (10) submitted transactions.Note: Users can still limit their search to a specific customer account; simply select the desired account from the Account List above. To get back to searching all accounts, after choosing one account from the list, select the Clear button at the bottom of the search criteria fields.
- API Call: The API Call column displays the corresponding API that was used when creating the transaction.
Opening a transaction
Click anywhere on the desired row on the main page to view the details of the transaction. The transaction details opens in a new internet browser tab.
The transaction results page consists of a summary of the request details (EDS Request Details) and the Delivery Audit Log.
Downloading transaction data
Uses can click the DOWNLOAD SCRUBBED TXN button to open the scrubbed transaction xml and review it or save the transaction to a desired location and use it for additional troubleshooting.